Effective Date: 01-01-2023
At Speed Express Packers and Movers, we are committed to providing exceptional and efficient relocation services. We understand that plans can change and we strive to accommodate our customers’ needs as much as possible. This Refund Policy outlines the terms and conditions under which refunds may be issued.
1. Cancellation Policy
1.1. Advance Notice
- Cancellations made [insert number] days or more prior to the scheduled move date will be eligible for a full refund, minus any non-refundable deposits or fees specified at the time of booking.
- Cancellations made less than [insert number] days prior to the scheduled move date may be subject to a cancellation fee. The amount of this fee will be detailed at the time of booking and is intended to cover costs incurred by Speed Express Packers and Movers in preparation for your move.
1.2. Short-Notice Cancellations
- Cancellations made within [insert number] hours of the scheduled move time may not be eligible for a refund. This is due to the allocation of resources and personnel specifically reserved for your move.
2. Refund Process
2.1. Refund Requests
- To request a refund, please contact our customer service team at [Insert Email Address] or call [Insert Phone Number]. Provide your booking details, reason for cancellation and any supporting documentation if applicable.
2.2. Processing Time
- Refund requests will be processed within [insert number] business days of receiving your request. Refunds will be issued to the original payment method used at the time of booking.
3. Non-Refundable Items
3.1. Deposits and Fees
- Certain deposits or fees paid at the time of booking may be non-refundable. These will be clearly specified during the booking process.
3.2. Partial Services Rendered
- If any part of the relocation service has already been rendered (e.g., packing services completed), the cost of these services will be deducted from the total refund amount.
4. Changes to Booking
4.1. Rescheduling
- Customers who wish to reschedule their move must provide advance notice. Rescheduling is subject to availability and may incur additional charges. Rescheduling requests made less than [insert number] days prior to the scheduled move date may be treated as a cancellation and subject to the cancellation policy.
4.2. Changes in Scope
- Any changes in the scope of the move (e.g., additional items, change in destination) may result in changes to the cost of the service. Customers will be informed of any additional charges prior to the move.
5. Disputes and Resolution
5.1. Customer Satisfaction
- We strive to ensure every customer is satisfied with our services. If you are not satisfied, please contact us immediately so we can address your concerns.
5.2. Dispute Resolution
- Any disputes regarding refunds will be handled on a case-by-case basis. We are committed to working with our customers to reach a fair and satisfactory resolution.
6. Contact Us
If you have any questions or need assistance with a refund, please contact us:
Speed Express Packers and Movers
Email: speedexpresshub@gmail.com